How to manage IT services with QoS-IT and Microsoft CRM service module and comply with customers SLA (Service Level Agreement) Video Rating: 0 / 5
Nexio offers management a uniquely beneficial ITSM Case Experience with its thrilling Apollo 13 Simulation Game Nexio Technologies has introduced an intense one day training program aimed at sharpening the knowledge and measuring the practical skills of IT personnel and managers as they relate to ITIL best practice. Read more: www.nexio.com
Welcome to the world of OTRS::ITSM 2.0 World class features, no license costs! Stay tuned for more info. Video Rating: 0 / 5
See how HP IT Service Management solutions are helping today’s IT professionals deliver integrated, automated, and comprehensive IT services within tight budget constraints. More information: www.hp.com/go/itsmebook This is an ITIL Implementation Model based on the cultural readiness of an organization to adopt service management concepts. For the full article please click through to my blog. [...]
INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY – GUIDE TOWARDS PROGRESSIVE INFORMATION TECHNOLOGY BUSINESS SUMMARY The Information Technology Infrastructure Library is a set of concepts and policies for managing information technology (IT) infrastructure, development and operations. ITIL is the most widely accepted approach to IT Service Management in the world. It promotes [...]
Mobile BMC Remedy cuts costs, boosts customer service and improves the decision-making, but only if you use a mobile solution featuring a smart client for always-on connectivity and point-and-click deployment for instant ROI. Video Rating: 5 / 5
A Case Study on a Successful ITSM Intervention This case study will showcase how an ‘ITSM’ intervention that Senthil Kumar carried out for a leading multi-national company resulted in an average Objective: During Senthil’s international tenure as an ITSM Consultant with a Global Fortune 500 organization, a reputed international client requested for consultation to improve [...]
Can you show the positive impact of ITIL/ITSM technology related investments such as Service Desk, CMDB, Service Dependency Mapping and Service Catalog? NAI ITIL/ITSM Technologies Webinar: Best Practices in technology selection and deployment to enable a visible impact on your ITIL/ITSM initiative results. Organizations worldwide invest a significant amount of time and money investing in [...]