protocolo y arquitectura de red Video Rating: 0 / 5
To see more of Robert’s opinions, visit his blog at community.ca.com More information on the CA Technologies approach to ITIL can be found at www.ca.com Your roving blogger and resident Service Management & Governance evangelist reporting from the itSMF Australian conference in Melbourne Australia following my presentation on “Cloud and Virtualization, the death of ITIL [...]
Dr. Mike Spano discusses the surprising outcomes of implementing a service management program. Topics covered during HDI RoadShow
ITSM Sports Carnival. Yellow Fever should have won! Stupid Blue Balls. Video Rating: 5 / 5
ITSM has become an IT “core competency”. A well-known, trusted and respected leader in the IT Service Management field, Ken Wendle is recognized world-wide for his role in the adoption and growth of the IT Infrastructure ibrary (ITIL®), ITSM Best Practices as well his practical advice on various aspects of IT anagement excellence and dedication [...]
Better Organizations are harder! Video Rating: 0 / 5
Dr. Mike Spano discusses the barriers faced when establishing IT Service Management. Video Rating: 0 / 5
Fast Track to it Success Fast Track to IT Success ITIL training underpins the world’s most successful framework for IT Service Management. Pulling together the best practice methods from public and private sectors ITIL is pivotal in ensuring efficient service delivery and in meeting IT Governance objectives. Re-launched in 2007 in the form of Version [...]
Fort Lauderdale, FL — September 27, 2008 MOF 4.0 is a best practice service management framework that provides prescriptive guidance for managing the lifecycle of an IT Service. MOF is applicable to all types of service provider organizations, regardless of size, industry or platform. MOF version 4.0 was released in April, 2008 and [...]