http://www.help-desk.org Everything you need to know about Help Desk Software Thu, 19 Jan 2012 06:30:00 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 http://www.help-desk.org/2010/12/28/itil-lite-the-book-the-workshop/ http://www.help-desk.org/2010/12/28/itil-lite-the-book-the-workshop/#comments Tue, 28 Dec 2010 13:02:40 +0000 gate58admin http://www.help-desk.org/2010/12/28/itil-lite-the-book-the-workshop/ http://www.help-desk.org/2010/12/28/itil-lite-the-book-the-workshop/feed/ 0 http://www.help-desk.org/2010/12/14/business-value-of-itil-part-2-expands-on-original-paper-with-q3-survey-results-new-data-points-and-complete-and-updated-metrics-for-calculating-itil-roi/ http://www.help-desk.org/2010/12/14/business-value-of-itil-part-2-expands-on-original-paper-with-q3-survey-results-new-data-points-and-complete-and-updated-metrics-for-calculating-itil-roi/#comments Tue, 14 Dec 2010 09:00:47 +0000 gate58admin 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