Facility maintenance,customer service managers are you doomed by a lack of training programs? Facility manager’s take note: training is kingOk facility managers, take note, the recession is over. Fed Chairman Ben S. Bernanke says the US recession has ended. At this stage of the tracking process this has passed the point of a mere market [...]
www.ibm.com Martijn van Zoeren of Itricity and Paul Lu of Wuxi Lake Tai Cloud Company talk about how mid-market companies can benefit from cloud computing. Van Zoeren’s company delivers on-demand computing to mid-market companies that can’t afford larger IT components, but can utilize IT capacity through the web in a very cost-effective way. Lu’s company [...]
Do You Really Need to Know What Business Service Management (bsm)? Business Service Management is an approach for managing information technology that also covers technology investments of the business to track, monitor, manage and view the investment side of technology as well as the operational side of technology from the perspective of the business. It [...]
CAI uses ITIL V3 Service Life-cycle to reduce cost & improve the value of Application Support to the business. Improved IT Services are consistantly delivered by implementing field proven CAI processes, Tracer and service standards identified within the ITIL V3 Life-cycle model. Video Rating: 1 / 5 www.ibm.com Ernie Yenke of Lighthouse Computer Services discusses [...]
ITIL presents the IT Service Management life cycle and processes in a way that is independent of how the IT Organization is structured. However, ITILs process disciplines can still be used to describe good practices for managing a service-oriented Application Support team. www.ca.com Brenda West, Vice President of IT at Albert Einstein Healthcare Network, discusses [...]
www.ibm.com IBM customer Shrikant Kulkani of KPIT Cummins Infosystems Limited in India speaks about how Tivoli Asset manager software made them flexible enough to meet the changing marketplace and changing client expectations during the economic slowdown. Now Tivoli Asset Management Software is helping KPIT ensure software is deployed to users who will use the products. [...]
Role of the Customer Service Manager and the Business Support Manager Role of the Customer Service Manager and the Business Support Manager This article is about the role of the Customer Service Manager and the Business Support Manager. The service and support manager, who is responsible for either front-line [...]
Getting Employed with ITIL: the IT Service Management Qualification Approximately 60% of IT Service Management jobs advertised in the UK require the ITIL (IT Infrastructure Library) qualification. This corresponds closely to a 2008 global survey by Axios Systems, which found that almost 90% of organisations follow ITIL guidelines. The ITIL qualification is based on a [...]
Customer Service Management Software: 3 Important Buying Tips Customers are a prized possession for every company. Organizations do every bit to ensure their clients’ satisfaction at every sale and post sales level. Customer service is all about retaining the existing customers, while keeping the doors open for new ones. Hence, Customer Service Management is not [...]
The ITIL V3 Lifecycle phases define a set of specialized organizational capabilities for providing value to customers in the form of services. The capabilities take the form of functions and processes that are used to manage services over their lifecycle. The life cycle phases are: Service Strategy Value, Service Design Value, Service Transition Value, Service [...]