DataSynapse announced that it will be working to integrate its service management solution to help provide support for VMware’s virtualization solutions. The integration of these two systems will help companies maintain their virtualized data centers, enabling companies to operate their IT infrastructures much more reliably and efficiently. DataSynapse FabricServer Software will be combined with VMware’s [...]
The Co-operative Group has decide to deploy FrontRange’s IT Service Management Solution (ITSM). The implementation of this new software should allow the Co-operative Group to provide better customer service at a lower cost. Frontrange’s solution stood out over other features due to its integration of Frontrange Voice. This allows the company to use Frontrange for [...]
Halliwells selected Supportworks ITSM from Hornbill, a service management solution which was the best fit for its service desk. Supportworks plays a major role as Halliwells support desk provides service desk support to over 1000 employees. Hornbill’s ITSM solution was a match for Halliwells. In comparing Hornbill’s ITSM solution to other solutions, Halliwell chose Hornbill [...]
Business Service Management had long been considered the one aspect of business technology that has been lagging behind other business technology sectors. With the everchanging business landscape as well as the need for innovative Business Service Management Solutions, there has been a consensus that these needs have not been meant. However, with the release of [...]
TuringSMI will begin reselling some of SupportSoft’s products including its Business Service Management Solutions. TuringSMI can now offer customers complete and comprehensive solutions which increase Help Desk efficiency and decrease Help Desk costs. Combining Turing’s Service Management Solutions with SupportSoft’s Help Desk Technology will improve productivity as well as lower costs. This exciting partnership should prove [...]