Zendesk has more than doubled its customer base in less than a year. It now helps more than 10,000 businesses of all sizes deliver superior customer support across all communication channels such as web, phone, email, social media or online chat. Zendesk is a web-based help desk software provider that has helped businesses such as [...]
Announcing Mobile Field Service Management Software for Total Office Manager, Allows Viewing of Service History on Mobile Devices in the Field Aptora Mobile Field Service Software for Total Office Manager Lenexa, KS — November 10, 2010 Aptora is dedicated [...]
www.ca.com Terry Murphy, Supervisor of End User Support at Daiichi Sankyo pharmaceuticals, shares the IT trends he feels are crucial for companies to take advantage of today – in attendance at Service Managements Role in Demystifying the Cloud Seminar at The Borgata in Atlantic City. March 4, 2010. To learn more, go to www.ca.com Come [...]
Service Request Management and Change Management in Kovair ITSM Service Request Management and Change Management in Kovair ITSM Free Online Articles Directory Why Submit Articles? Top Authors Top Articles FAQ AB Answers Publish Article 0 && $ .browser.msie ) { var ie_version = parseInt($ .browser.version); if(ie_version Hello Guest Login Login via Register Hello My Home [...]
Als die TVIT Methode 2006/2007 in einer Initiative des itSMF Deutschland eV und der Firma Gartner entwickelt wurde, konnte man die Chancen der Methodik nur erahnen. Heute, drei Jahre nach dem Start, wird TVIT von Unternehmen immer mehr als Möglichkeit identifiziert, im Rahmen einer „due dilligence” Transparenz bezüglich Situation und Potential zu erhalten. Dabei bietet [...]
Milwaukee, WI — March 3, 2006 Metrix, Inc., a global leader in service management and reverse logistics software and services, today announced a new partnership with Field Service Management, Ltd. out of the United Kingdom. The partnership grants Field Service Management a license to market, sell and support Metrix 4e service management software in [...]
BoxTone to Feature Mobile Service Management Software at Gartner Symposium/ITxpo BoxTone to Feature Mobile Service Management Software at Gartner Symposium/ITxpo Columbia, MD — October 12, 2010 BoxTone(R), the leading provider of proactive Mobile Service Management (MSM) software solutions, [...]
Metrix and Aberdeen Group Offering Service Managers Free Access to Interactive Benchmarking and Assessment Tool Milwaukee, WI — October 25, 2010 Metrix, the field service software company, today announced the availability of a free service performance and benchmarking tool. Developed [...]
Qatar Steel Chooses InfraDesk On Demand IT Service Management Solution and Significantly Reduces Total Cost of Ownership for Service Desk Software Bedford, MA (Vocus) October 28, 2010 InteQ, a leading provider of On Demand IT Service Management, today announced that Qatar [...]
click www.achievo.com/SM7 to learn more. Join Steven Kiss and IT Service Management practice leader Robert Lee as they discuss the benefits of upgrading to HP Service Manager, outline their 4-step migration process and discuss the benefits of a sound migration strategy. Although focussed on migrating from HP Openview Service Desk, this information is appropriate for [...]