Zendesk has more than doubled its customer base in less than a year. It now helps more than 10,000 businesses of all sizes deliver superior customer support across all communication channels such as web, phone, email, social media or online chat. Zendesk is a web-based help desk software provider that has helped businesses such as [...]
LiveTime Software recently announced the general availability of its native iPhone client on the iTunes App Store. It provides mobile access to both SaaS and on-premise solutions supported by the iPhone 3GS, iPhone 4 and iPod touch running IOS 4.2 or later. The iPhone client requires LiveTime 6.2 or Novell Service Desk 6.2 or later [...]
Zenprise is now offering Android-based tablets extended capabilities with its MobileManager suite. The new features provide remote control support for IT helpdesk staff and automatic provisioning of approved applications via an Android Enterprise Application Store. These features will be delivered in an upgrade to the Device Manager module of MobileManager. They are intended to provide [...]
CyberlinkASP announced their continued solid performance throughout 2010 and 2011. CyberlinkASP is an outsourced IT and integrated managed hosting solutions company, providing services such as virtual private cloud, managed hosting, virtual desktops, network, storage, outsourced IT and security services. CyberlinkASP is located in Dallas, TX at their InfoMart datacenter where they utilize Citrix based technologies. [...]
Blip.tv is a platform for web show creators to host and distribute videos for free. Since 2005, Blip.tv has grown rapidly from a business with only two users to a successful business with over 50,000 hosted shows and 96 million monthly views. This growth comes with new costs and responsibilities, including an influx in customer [...]
Enterprise systems management software developer Quest Software Inc announced yesterday its managed services platform, PacketTrap MSP, is now available with Live Virtual Help Desk, a ‘Live’ Help Desk/Network Operations Center support service for Managed Service Providers. According to the company, the new service allows the MSP a to delegate the general support calls while maintaining [...]
Help desk software maker Zendesk struck a deal with Twitter to let companies monitor tweets to connect with customers over customer service questions and concerns. Many businesses use Twitter, which has more than 100 million users, to see what their customers are saying about them. Employees have e-mailed tweets, the short message methods popularized by [...]
Business thrives when IT runs smarter, faster and stronger. That’s why the most demanding IT organizations in the world rely on BMC Software across both distributed and mainframe environments. Salesforce.com is going to resell BMC ServiceDesk on Force.com to further accelerate momentum. BMC Software and Salesforce.com, the enterprise cloud computing company, announced their strategic alliance [...]
Siemens has announced an upgrade of its OpenScape Contact Center. The Version 8 (V8) release will be available to the public on May 18th with virtualization from the server and client directions. The V8 upgrade will also be compatible on any device with a USB port, including netbooks and smartphones. The new virtualized servers allow [...]
Zendesk, the on-demand help desk software maker, is raising their prices by over 300% for some plans. The help desk company sent the bad news to their customers via email recently which has left some with a bad taste in their mouths. Coincidentally, Zendesk reported crossing the 5k business customer mark right before their drastic [...]