Stonefield Software, Inc. recently announced its latest database reporting software tool known as Stonefield Query 4.1 for HEAT Help Desk Software. The latest version includes more than 30 new enhancements and the most significant of these features is the Dashboard Wizard. Companies using FrontRange Solutions HEAT help desk software know the power and advantages the [...]
Zendesk has more than doubled its customer base in less than a year. It now helps more than 10,000 businesses of all sizes deliver superior customer support across all communication channels such as web, phone, email, social media or online chat. Zendesk is a web-based help desk software provider that has helped businesses such as [...]
Dovetail Software recently announced the release of their new Dovetail Support Suite 2.1.2. The release focuses on new help desk capabilities for Human Resource Organizations. Key features of this new release were primarily driven by user community feedback, according to Russ Resslhuber, Dovetail Support Suite Product Manager. Enterprise HR customers expressed a particular interest in [...]
Parature, the on-demand Help Desk Software Vendor, now has a customer support tab on Facebook. Parature is joining Salesforce.com and other customer support services to tap into Facebook’s 400 million consumer base. Accel Partners, backed by Parature, launched the on-demand customer service product for Facebook pages today. Here’s a screenshot of the tab: Valuable customer [...]
iWave Software and Morse launched a new “virtual” service desk for a leading worldwide bank. The goal of the new service desk is to optimize customer service and lower operational costs for the bank. Morse, an IT services and technology company, teamed up with iWave to create a scalable, cost effective solution for the banking leader. iWave is [...]
With government budgets continue to spiral out of control with excessive spending and poorly designed budgets, it has become necessary for local government to adopt cost saving measures. While governments are notoriously known for wasteful spending and inefficient allocation of resources, NYC hopes to change the public’s perception. NYC traditionally let each city department manage [...]
Web Help Desk has continued to be a leading provider of help desk software for a number of industries in the past few years. Prior to all the new technological innovations such as Cloud Computing or SaaS, Web Help Desk was providing companies with its award winning help desk software platform. Web Help Desk has [...]
ITIL Knowledge is increasingly becoming a staple of help desk agents. As the need for help desk support increases, help desk agents are becoming better trained and more educated on their respective topics. This enables companies to become more efficient as a better trained staff provides users and customers with better and quicker service. The [...]
Help Desks have been recognized as the IT support for companies as they provide technical support on issues that range from very simple to very complex issues. However, with the recent advances in technology, the number of help desk requests have risen dramatically. Although many of these inquiries may be reasonable questions, there has been [...]
Introduction of ITIL processes has helped lower the amount of help desk calls received at Your Homes NewCastle, a Housing Group Company. Calls to its help desk have been reduced by one-third after the release of its new service desk. This has been mainly attributed to the fact that ITIL has helped decrease the calls [...]