McKesson Corp. uses GoToAssist for remote support to maintain customer satisfaction, deploying the solution across subsidiaries. “We’ll have customers call us up and ask to initiate the session before we have a chance to offer it,” says Robert Bell, customer program executive, adding that employees who were evaluating it wouldn’t stop using it. “They found it so integral to their work.” Bell says McKesson expanded its use of GoToAssist as it sought to expand best practices. “GoToAssist and other Citrix products are ‘Best of Class.’”

A software company that builds solutions for churches and other nonprofit organizations uses GoToAssist for remote support of its products, boosting customer satisfaction and internal morale. “The GoToAssist product has almost become something that we can’t live without,” says Chris Benson, support manager at Shelby Systems. The company uses GoToAssist for chat sessions and desktop sharing for quick resolutions, and Benson said customers love it.
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