Telco Systems’ EdgeGenie service management system offers a complete solution for full life cycle of network deployment from planning to managing, monitoring and maintaining of Ethernet services. Assuring services end-to-end requires knowing how services are being delivered across the network. Understanding how network resources are being utilized and identifying and correcting problems quickly is key [...]
Service Level Agreement: The basis for a good business partnership A service level agreement is an integral part in any business partnership, as it defines the relationship between the vendor and the client. A SLA is a written contract which determines the parameters for services including responsibilities, deliverables, priorities and guarantees/warranties. Clients looking for IT [...]
Worcester, West Midlands — August 20, 2010 A Bird and Co website, 360 Diversity, has helped Core Assets Group win the EFA and EFB Best Small Organisation award. The Employers Forum on Age (EFA) and Employers Forum on Belief (EFB) Awards were established to reward companies that have been prominent in tackling workplace [...]
Eenterprise: Superior Customer Service Provided By Web-based Software “The ability to deliver exceptional customer service is the key differentiator between small- and medium-sized enterprises and large companies,” says Michael Emaus, CEO of eEnterprise (www.eEnterprise.com), a division of NetSuite global reseller Skyytek Worldwide. “Yet as those businesses grow, they often find it difficult to maintain the [...]
Is Your Construction Software a Profit Center or Overhead Expense? In the competitive world of construction, profit margins are tight. Jobs, service calls, employee productivity, and even your business tools must contribute to company profitability. This article highlights several critical capabilities that will help you determine whether your current construction software is a profit center [...]
The Importance Of Service Advisor Training In The Service Repair Business The abilities and talent of service advisors play a very major and important role in the success of a repair service dealership. Therefore, it is crucial that organized and full-fledged training should be conducted for the service advisors so that the company attains maximum [...]
www.ibm.com Tim McCrimmon, of IBM, speaks about taking care of IT assets across the entire lifecycle – from procurement through maintenance all the way out to end of life. It is crucial to keep track of where assets are at, who’s got them, how well they’re being utilized and how much it’s costing you to [...]
San Mateo, CA — September 13, 2010 PROLIN, an innovator in SaaS-based IT Service Management (ITSM) in the cloud, today announced the opening of a new Research and Development facility in Roseville, CA. Roseville, located near California’s state capital Sacramento, is a hub of engineering talent focused on software innovation, and is home of [...]
Cherwell’s Service Management Change Management Process using Cherwell’s Service Management Solution. Video Rating: 0 / 5 www.ibm.com Theo Pozzy of Portland General Electric speaks about how his company is responding to government regulations and the importance of identity management. Using service management, Theo is able to satisfy increasing security regulations and stay compliant. Transcript: One [...]
How Service Advisor Training Can Help You A service advisor can help increase the net profitability of your car dealership by significant amounts. You might need to think about investing a little bit in employing a service advisor that is skilled in the art of sales. You want to employ a service advisor with proven [...]