This professionally produced video introduces the student to the key concepts of ITIL v3 and its Service Lifecycle. For more information on this product along with its corresponding online self-paced ITIL V3 certification classes (Foundation, Lifecycle Specialist, Capability Specialist and Expert) please visit www.itsmsolutions.com
Video Rating: 5 / 5

This video introduces the concept of a contract, sometimes also referred to as an underpinning contract (UC) asexplained in the ITIL v3 volume Service Design. The video is one out of a series of study aids for students studying the topic ITI597 with Charles Sturt University. The ITI597 module is provided in a dynamic online and real-time interactive environment, and supported with a virtual study environment located in SecondLife space, and videos such as these. As subject coordinator I provide live web based sessions for all ITI597 students at least once a week, and strongly support any multimedia technology that makes blended and passionate learning a reality. ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is registered in the US Patent and Trademark Office.