Deriving Business Value From Itil Training

How many times have you delegated an assignment to your IT department only to see it take on a life of its own? After ITIL training, those days will be over. When your IT people are ITIL certified and conversant with business concepts as they relate to information technology, they will be transformed from technocrats into team players.

ITIL v3 stands for Information Technology Infrastructure Library version 3. It is a way of managing the IT department so as to keep it aligned with the objectives of the business instead of allowing technology to exist for the sake of technology. ITIL v3 is also a protocol of checklists, tasks, and procedures that managers can modify to conform to the needs of any company. With ITIL training, a business can focus the attention of the technical employees on the bottom line.

The ITIL version 3 training consists of five levels.

1) Service Strategy- With this stage managers and IT people can clarify goals, define value, analyze markets, and identify service provider types. Subjects include financial, demand, and service management.

2) Service Design- The ITIL v3 training at this level orients IT people to service goals within a single service design package.

3) Service Transition- Here the ITIL training facilitates the management of changes to the business as usual (BAU) environment.

4) Service Operation- At this level employees learn to foster a balance between service reliability and cost.

5) Continual Service Improvement- The trainee learns to adapt an re-adapt IT services to an ever-changing business environment. Stagnation is not an option with ITIL version 3 training.

A good ITIL training program will include four stages.

1) Awareness- The trainee will learn current business challenges, the role and value of ITIL, the Lifecycle approach, concepts and terminology, and implementation strategies.

2) Foundation- At this stage in the ITIL training, employees will learn principles of IT Service Management, the benefits of implementation, Service Management processes in relation to the Service Lifecycle, the pertinent activities and roles, relationship of components to other components. and factors which enhance effectiveness.

3) Intermediate- The are two parts to this stage. The Lifecycle features five certificates which encompass the five levels and covers the essential supportive functions rather than the detail of those processes. Capability covers Operational Support and Analysis; Service Offerings and Agreements; Release, Control and Validation; and Planning, Protection, and Optimization.

4) Expert- At this stage in ITIL version 3, one learns the management of strategy, risk, business issues, and managerial issues, as well as grasps the nature of organizational problems.

ITIL v3 Certification will help transform your business into an efficient, profitable service provider.

For more information please contact Ashford Global IT at their website www.ashfordglobalit.com

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