www.spiceworks.com – Spiceworks offers a powerful help desk software thats easy to use and incredibly robust. Their help desk tool is designed to make receiving tickets easy whether it be via email or through the web. Assign helpdesk tickets across your entire team, create new tickets while browsing network assets and much more. These tools are available at no cost and are simple to configure through a customizable web portal so, its easy to get started with your new help desk software in just a few minutes.
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www.cynergysoftware.com When performing a complext ticket search in Cynerg Help Desk you have a number of choices. Performing an advanced search allows you to search based on any of the primary fields, or secondary fields includin the user defined fields. Once you do the search, you have the ability to store the search as a group or query.