Service Desk End User Survey

Published on September 3, 2010 in Service Desk

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Ishare with you me and my team’s experiences in designing and developing ITSM / ITIL Solutions. We consult Fortune 500 companies and also Government agencies in IT Governance domain – Val IT, CoBIT, ITIL … The objective is to simplify a complex topic. Please share your feedback. sandeshcsheth@gmail.com
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eFusion’s Service Desk area provides access to information about your requests for Field Service, as stored in Tenet’s internal databases. Our databases contain most of the information you require to populate, update or double-check your own Service Desk / Help Desk system. This information can also prove invaluable to your ITIL Problem Management process.
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