Service desk helpdesk agent: how can help you?
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The function of the service desk has evolved from ‘issue resolver’ to ‘business contributor’ and as a result, changes need to occur. Eveline Oehrlich will discuss the evolution of the service desk and what IT organizations need to do in order to properly elevate the service desk within their enterprise and how to go about doing so. Learn about reducing operational expenses, refining processes and improving customer service. Also, with the increasing popularity of SaaS within the service desk space, she will also provide a decision model for software-as-a-service vs. on-premise that will better prepare you when you need to make this decision
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