Email2Db — August 28, 2009 Stoke-on-Trent, Staffordshire Software specialist Parker Software has developed one of their software packages to work alongside one of the world’s most widely used web based IT Services Management software – Autotask. Parker Software’s Email2Db integration with Autotask dramatically improves an IT solution provider’s ability to service [...]
Fremont, CA — January 27, 2010 Soffront® Software Inc., www.soffront.com, the leader of mid-market CRM software, today announced that Edgewood Partners Insurance Center (EPIC) is using Soffront CRM to improve customer support, sales opportunities, and marketing activities. EPIC (www.edgewoodins.com) is California’s fastest growing insurance brokerage, risk management, and employee benefits consulting firm. [...]
This video introduces the role for the service desk function asexplained in the ITIL v3 volume Service Operation. The video is one out of a series of study aids for students studying the topic ITI597 with Charles Sturt University. The ITI597 module is provided in a dynamic online and real-time interactive environment, and supported with [...]
— October 7, 2005 In a time of unprecedented economic change, where every last investment dollar must be clawed back in an ever decreasing timeframe, more and more organizations are leveraging IT Service Management to help them make a real bottom line difference. Dr. ITiL, the leading IT Service Management Blog was launched [...]
An introduction to Data Filtering in Service Desk. Part 2 of this video is coming very soon…. memoirs of a Service Desk Video Rating: 0 / 5
Chicago, IL — January 15, 2010 Over the last five years, ActiveCampaign’s enterprise Survey Software has become an industry standard for web-based surveys. Fortune 500 companies and major educational institutions have learned to rely on its powerful options and flexible analytical capability. However, for smaller organizations and individuals the idea of administrating [...]
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Free Microsoft Certification Training for Mcdst Microsoft has many computer certifications that appeal to a wide range of expert computer repair technicians to operating system geniuses. They also have certifications in administration and engineering. Microsoft Certified Professionals are a standard above in the field of information technology. Microsoft certification is widely accepted and recognized by [...]
Bedford, MA — April 14, 2008 ITIL® Version 3 has IT executives and professionals wondering what’s new and whether they should upgrade. This complimentary webinar will spotlight the differences between ITIL Versions 2 and 3, and discuss their impact on the service lifecycle. This session will answer: What’s changed in the 10 core ITIL [...]