Video que describe brevemente que es ITIL version 3, sus libros , su imagen y sitio oficial de ITIL. Video de ITIL generado por Ismael Ramirez de IT Service

www.ibm.com Roger Stow, product manager for IBM, talks about the importance of automating businesses processes. Four of the main challenges for customers today include excessive deployment errors when implementing changes and releases, excessive time in implementing new server environments, difficulty in managing virtualized environments, and simple asset discovery. IBM Tivoli Provisioning Manager automates these processes enabling enable customers to deploy new servers faster, more accurately. My name is Roger Stow. Im a product manager for Tivoli Provisioning Manager. Four of the major pain points we see in our customers today include excessive deployment errors when implementing changes and releases, excessive time in implementing new server environments for either test or production environments, difficulty in managing virtualized environments, and simple asset discovery. Understanding what assets are in the infrastructure. Tivoli Provisioning Manager automates these processes to enable customers to deploy new servers faster, more accurately. TMP also helps our customers with compliance issues by defining standard configurations in the data center model. When TPM 7.1 was released late last year, it became integrated with Tivolis process automation engine, which basically means it uses the same set of common data and services as other products in the ISM portfolio. For example, changing configuration management database and Tivoli Service Request Manager. What this …