ITSM has become an IT “core competency”. A well-known, trusted and respected leader in the IT Service Management field, Ken Wendle is recognized world-wide for his role in the adoption and growth of the IT Infrastructure ibrary (ITIL®), ITSM Best Practices as well his practical advice on various aspects of IT anagement excellence and dedication to the profession.
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This short movie demonstrates the Tific Support Analyst Console integrated with BMC Remedy Incident Management to shorten call handling time, increase the success rate of 1st call resolution and improve customer satisfaction.
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