Vancouver, WA — July 14, 2010
GWI Software today announced the release of iSupport Version 9.5. In response to customer feedback, the 9.5 release provides many new enhancements to streamline the way support technicians and end users interact with the help desk software, optimizing the user experience. New features include:
New service catalog and request interface with more configuration options
View designer enhancements including preview, new fields and filters, and view actions
Historical timeline display for incidents, problems, and changes
Related Companies feature for creating a customizable structure of companies
Additional email addresses for customer profiles
Asset count tracking and integration
Enhanced image handling
Custom fields and usefulness tracking for knowledge entries
Approval reminders and customizable alert, maintenance, and warranty notifications
“Our 9.5 release was focused entirely on customer feedback. With the guidance of our clients we have added depth and efficiency throughout iSupport,” commented Daren Nelson, Founder and CEO of GWI Software. “We’ve prided ourselves on having one of the highest value upgrade programs in the industry and this release will be an obvious reflection of that. I’ve always felt a strong loyalty to my vendors who have valued and acted on my input and I know my customers feel the same way.”
About GWI Software
GWI Software (www.gwi.com) is a leader in providing powerful yet flexible support solutions for IT help desks. With 3,000 installations in organizations worldwide, GWI’s highly customizable service automation solutions are used by companies such as Panasonic, State of Missouri, SAIC, Check Free, and Telesat Canada. The company is privately held and based in Vancouver, Washington.
Pricing and Availability
iSupport 9.5 is available in two editions; licensing starts at under ,000. Both will be commercially available to new customers as well as existing customers on active maintenance. For further information please call GWI Software at 1-888-494-7638 or email sales(at)gwi(dot)com.
iSupport® is a registered trademark of Groupware Incorporated. Other parties’ trademarks or service marks are the property of their respective owners and should be treated as such.
Press Contact:
Ryan Terrell
360-397-1032
www.gwi.com
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