Yesterday, IssueTrak, a help desk and customer support software provider, announced the release of IssueTrak Mobile. IssueTrak’s mobile application is compatible with most mobile operating systems, including Apple iPhone, Google Android, RIM Blackberry and Microsoft Windows Mobile. The mobile application will now allow help desk professionals to track issues while on the go.

With the rapid modernization of the business world, business professionals are in need of mobile applications to manage their business while away from their desks. Real-time access to important data is crucial. IssueTrak addressed these needs when developing the IssueTrak mobile app. Mobile users can monitor the help desk at all times, view the status of certain issues, assign tickets and more without a computer.

Hank Luhring, the CEO of IssueTrak, Inc., commented on the release of their mobile application. He said, “Issues occur 24/7. Support organizations need to respond quickly and take action immediately. With IssueTrak Mobile, field technicians, managers and end users alike can use their issue tracking system no matter where they are. Having mobile access makes any support or service organization more productive, able to provide a higher level of support and achieve greater customer satisfaction.”

IssueTrak Mobile has a simple user interface so users can quickly and easily access important information. Users can edit, assign, report, submit or close issues on the app. Users can also search within the application, access the knowledge base and synchronize data instantly and securely.

There is no installation necessary as deployment is immediate. IssueTrak mobile is available now. Read more about IssueTrak or its mobile application on IssueTrak’s website.