Earlier this week, SysAid released its Helpdesk App for the BlackBerry. The mobile app is free to download from BlackBerry App World as part of SysAid’s IT Management Software system, and enables users to access the SysAid Helpdesk service remotely.
This follows SysAid’s previous release in June of a help desk iPhone app, and will soon be followed by a similar Android App. With these three releases, SysAid claims that it will be the only IT management solutions provider with mobile helpdesk solutions for each of the major smartphone platforms available today.
As listed on the BlackBerry app store, the SysAid Helpdesk app allows users to:
• View all service requests assigned to your team
• Create new service requests
• Easily filter the service request list per field to access the exact information you need
• Update the status, priority, urgency, due date, request user, and any other field in a service request
• Search for service requests via service request quick access or free search
• Customize the displayed fields in your helpdesk list
• View and manage your assets
• Easily navigate between views in an interface that’s specially designed for your mobile device
“BlackBerry and mobile computing technology has fundamentally altered the way that business is done around the world, allowing us to maximize efficiency whether we are in the office or on the road and we believe that IT managers should benefit from these advantages as well,” says Israel Lifshitz, founder and CEO of SysAid. “By packaging our software into a BlackBerry app, we are delivering significant value to our customers, who will be able to use this application to continue to deliver superior helpdesk support whether they are in the office, at home or on the go.”
The mobile helpdesk app is compatible with SysAid IT 7.0.05, the latest version of SysAid’s management solution.
This is part of a recent boom in mobile IT solutions released in response to recent smartphone popularity. In particular, mobile helpdesk solutions enable representatives to support customers at any time or location. A mobile workforce is becoming increasingly important and viable, and a mobile helpdesk will be an especially necessary aspect.