Enterprise systems management software developer Quest Software Inc announced yesterday its managed services platform, PacketTrap MSP, is now available with Live Virtual Help Desk, a ‘Live’ Help Desk/Network Operations Center support service for Managed Service Providers.

According to the company, the new service allows the MSP a to delegate the general support calls while maintaining the company brand. The business focus can be shifted toward meeting Service Level Agreements and delivering higher value services. In addition, it enables MSPs to add more end clients without the related costs in technical staffing.

PacketTrap MSP is a services enablement tool that allows MSPs to remotely monitor and manage their clients’ IT assets. The solution provides granular details of problems associated with the desktops, servers and networking devices that need immediate action by MSPs.

PacketTrap simplifies the monitoring process required to navigate traffic bottlenecks and bandwidth constraints. The solution also offers network mapping, troubleshooting and resolution, SNMP Trap Manager and performance baselining, the company said.

No pricing details were disclosed.