Are you a support desk agent who needs to access your help desk system from your mobile phone? Well, look no further because Zendesk, a web-based help desk software provider, just announced that they updated their Zendesk iPhone application with iOS 4 compatibility. Zendesk has a customizable customer support solution that is easy to integrate and use. Zendesk’s inexpensive product is for IT departments who have to handle customer or employee inquiries, questions and complaints. The Zendesk iPhone application is ideal for IT administrators who want to access the help desk database on the go with their mobile phone.

Zendesk’s iPhone application has a number of features, including multitasking support and high resolution graphics for the iPhone 4. Users can view, update and create new tickets on their iPhone. Even configure ticket fields or add follow-up comments to the requests. The Zendesk iPhone application shows you who the ticket is being monitored by, requested by, when it was requested, the real-time status, the type of inquiry, the priority level and who the ticket assignee is. Users can also modify the ticket fields. The iPhone app has an easy to use interface so it is fast and easy to check the status of tickets.

One of the coolest things about this Zendesk for iPhone application is that it has Twitter integration. Zendesk tickets submitted through Twitter, known as “twickets”, are uploaded onto the iPhone application. Users can tweet back to the person who submitted the twicket either publicly through Twitter or privately through direct messaging.

Stay updated on customer requests with the real-time access to Zendesk on your iPhone. The best part is that Zendesk is a free iPhone application! Assuming of course, you already have a Zendesk account. This mobile support ticket application will definitely come in handy and allow you to provide the best customer service possible.

If you are interested in learning more about Zendesk or the Zendesk iPhone application go to their website. You can buy the Zendesk iPhone app on Apple’s iPhone App store. Check out the video below to see up close the features of this iPhone app.