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Z-Index Technologies Pvt. Ltd.| Remote Desktop Support|Support Remote Desktop Support Z-Index Technologies Pvt. Ltd Enterprise Support Group uses Remote Helpdesk services to support end user’s requirements and maintenance of entire IT and telecom infrastructure of large corporations. Z-Index Technologies Pvt. Ltd provides a closed loop single point of contact for all service inquiries including hardware, [...]

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CSU: ITIL v3 IT Governance

Published on July 30, 2010 in Itil

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This video introduces the concept of IT Governance as explained in the ITIL v3 volume Continual Service Improvement (CSI). Thevideo is one out of a series of study aids for students studying the topic ITI597 with Charles Sturt University. The ITI597 module is provided in a dynamic online and real-time interactive environment, and supported with [...]

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An Itil Training Course ? is it Really Meant for Me? I had never really paid much attention to ITIL training, let alone any other type of training, until the other day when I walked into the office and saw a big notice on the training board announcing an ITIL training course was commencing in [...]

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EMC on IT Infrastructure Library (ITIL)

Published on July 30, 2010 in Itil

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Join Glenn O’Donnell, EMC principal product marketing manager, as he offers some practical, well-informed guidance on achieving a successful IT Infrastructure Library (ITIL) implementation. ITIL has become enormously popular as a definition of best practices for IT operations, due to the increased need for operational discipline in IT. Find out how your organization can benefit [...]

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Learn more at www.thebrain.com. PersonalBrain is knowledge management software for thinkers. This video will show you the basics to Thought Relationships. What is a Parent, Child, Sibling and Active Thought? Video Rating: 5 / 5

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The Evolution of Call Centers

Published on July 29, 2010 in Helpdesk Software

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The Evolution of Call Centers Call centers evolved around 30 years ago, in the travel and hospitality industry. The concept of call centers are giving way to “contact centers”. Often, smaller companies cannot afford the high price of Helpdesk software, let alone the resources to fund a full time support center. Call centers gained wide [...]

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It Asset Management Interrelated Hint You see, we should be very thankful that we are born in this modern generation because of the existence of the Internet. With the Internet, every information (whether about Asset Protection Group or any other such as banking, limited liability partnership, revokable living trust or even beneficiary protection) can be [...]

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How to install PCLinuxOS (XFCE Desktop)? System Requirements: 1GHz Processor Minimum 384 MB RAM Minimum 3 GB HDD nVidia, ATI, Intel, SiS, Matrox, VIA Graphic Card (3D desktop support requires a 3D instructions set compatible card) CD/DVD Download site: pclinuxos.com (Please tell me whether I should add music this video… vote in the comment side. [...]

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Beetil is an online helpdesk incident recording/solving application. Being Web -based you get a fully functioning helpdesk in about 2 minutes: aimed especially for small-sized IT businesses (5-20 employees ) pricing is at /month/user on its website www.beetil.co.nz. Read more and comment www.webbusinesswatch.posterous.com Video Rating: 0 / 5 How to set up the ThreePillarsHelpDesk.com software [...]

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www.ibm.com Calvin Powers of IBM speaks about issues of security surrounding IT governance, risk, and compliance. IT security managers can make smarter decisions on how to spend IT dollars based on evidence identified by risk management processes — how often are their IT components having problems, and how many security issues have they encountered? So [...]

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