There is no question that the adoption of ITIL® Best Practice has brought many benefits. However, there are also a number of common obstacles to overcome to ensure a successful implementation. Apollo 13 is an intensive interactive business simulation which addresses many of these obstacles. Real-life events from the failed space mission form the backbone [...]
What is ITIL? The IT Infrastructure Library or ITIL consists of six sets: Service Delivery; Service Support; ICT Infrastructure Management; Planning to Implement Service Management; The Business Perspective; and Applications Management. Within these a changeable number of specific disciplines are described. Although the United Kingdom Government created ITIL using the CCTA, it is quickly being [...]
2010 Trends to Watch: Business Process Management – Market Research Report on Aarkstore Enterprise Introduction Business process management has been steadily entering the mainstream as enterprises realize that business processes are the ultimate differentiators. In the volatile business circumstances that are set to dominate in 2010, enterprises in many industries are realizing that process efficiency [...]
Improve Your Service Management by Using PDA’s to Connect Your Mobile Workforce With the Office To be successful in the service industry, or indeed any business, you need to achieve unrivalled levels of customer satisfaction. There are several ways to go about this, but one of the most important ways, in regards to the service [...]
www.ibm.com Gordon Arnold of IBM speaks about the advantages of data encryption. As more confidential information is being stored on drives that may be resold, protecting your data is becoming more important. By encrypting data, information can either be securely withheld or accessed only when necessary by the proper users. [Gordon Arnold, IBM] My names [...]
www.ibm.com Theo Pozzy of Portland General Electric speaks about the changes within the utility industry and how smart meters have made a significant impact on his business. The days of manual meter reading are over. Today, Portland General Electric has greater visibility into its assets by being able to not only read meters remotely, but [...]
This is part 1 of the “Role of Service Desk”. Video Rating: 4 / 5
www.praizion.com Before I really understood what ITIL was about, I was bewildered with overwhelmingly verbose text books, websites and courses. I didn’t even know where to start from (as a layman without a fortune 500 company paying for my ITIL tuition and exam fees), UNTIL I began studying on my own and understanding the process [...]
2009 Top Remote Infrastructure Management Outsourcing Vendors, Black Book Survey 2009 Results INFRASTRUCTURE OUTSOURCING: A RAPIDLY EVOLVING SERVICE Traditional Infrastructure Outsourcing – versus -Remote Infrastructure Management Outsourcing – versus – IAASOutsourcing suppliers face the strategic dilemma in Infrastructure Outsourcing (IO) services, caused by the convergence of ‘traditional’ (multinational)and offshore suppliers’ value propositions, a maturing remote [...]
Safe secure encrypted remote desktop computer support service Video Rating: 0 / 5 KBOX Customer Success Story: Name: Ron Marshall Occupation: Desktop Support Manager, CompuMentor/Tech Soup Video Rating: 0 / 5