Bob Godgart, CEO of Autotask, describes some recent challenges facing managed service providers. But overall, he says the recurring revenue model remains a safe bet for MSPs. Plus, a new tool called Taskfire plus other highlights from Autotask Community Live. Filmed at Autotask Community Live 2009.

Learn about using Autotask software for IT service level management. Part 2 includes using, monitoring and reporting.
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