Business thrives when IT runs smarter, faster and stronger. That’s why the most demanding IT organizations in the world rely on BMC Software across both distributed and mainframe environments.
Salesforce.com is going to resell BMC ServiceDesk on Force.com to further accelerate momentum. BMC Software and Salesforce.com, the enterprise cloud computing company, announced their strategic alliance is fueling the adoption of cloud-based IT service management and Cloud 2 applications by IT departments.
Customers are rapidly adopting the BMC ServiceDesk on Force.com solution for IT service management (ITSM), an indication of the need among IT departments for cloud-computing apps that are collaborative and deliver access to data in real-time.
Further strengthening the strategic alliance between the two companies, salesforce.com is now reselling BMC ServiceDesk on Force.com to accelerate the momentum for Cloud 2 within IT departments.
Since its announcement, hundreds of companies have signed up for a free trial or demo of the cloud computing solution, BMC ServiceDesk, which will help them increase the value of IT operations and improve customer service without costly hardware or software. BMC has also secured new customer wins, including Allied Wireless Communications Corp and Lumen21.
As a cloud-based ITSM solution from two industry leaders like BMC and salesforce.com, the companies are confident that the pay-as-you-go pricing and lack of hardware or software costs will help reduce costs and improve service levels for their customers.
The BMC ServiceDesk on Force.com solution offers customers consolidated service desk, self-service and inventory management capabilities delivered on the Force.com platform. The addition of Chatter social capabilities in Force.com, such as real-time feeds, status updates and profiles will foster stronger collaboration within IT departments and with internal users.