Help Desk Software

SysAid Technologies, a leading customer service and helpdesk support company, released a new iPhone helpdesk application.  IT professionals can manage their helpdesk on the go.  The application can be customized and automated for maximum efficiency.

Users can update, view, filter, or create new service requests.  The helpdesk application includes reports and analysis, SysAid chat, Remote Control, Asset Management, helpdesk, and IT Benchmark.

The new SysAid IT Mobile application is easy to use and best of all it is free!  It is convenient for IT managers because they can control and access their helpdesk while away from their office or computer.  This allows users to be more efficient and organized.

“Our new mobile application provides IT Professionals with both flexibility and convenience,” said Israel Lifshitz, the founder and CEO of SysAid. “By enabling IT managers to monitor and control their helpdesk while away from their actual desk, without compromising the level of service, we are allowing IT managers to maximize their performance capabilities and increase their productivity.”

Currently, this helpdesk application is available for the iPhone, iPad, and the  iPod Touch.  It will be available for the Android and Blackberries by the end of 2010.  Download the application on iTunes or search for it on your phone under the name “SysAid Helpdesk App.”