Help desk software is a necessary improvement in customer support. Service that relies on direct phone contact is inefficient and unpleasant. Effort is wasted when call representatives must handle a multitude of questions without prior information, in a process repeated with each customer. Any information sought by caller support is done after the fact, through [...]
SysAid Technologies, a leading customer service and helpdesk support company, released a new iPhone helpdesk application. Â IT professionals can manage their helpdesk on the go. Â The application can be customized and automated for maximum efficiency. Users can update, view, filter, or create new service requests. Â The helpdesk application includes reports and analysis, SysAid chat, Remote [...]
The iPhone and the iPad are the hot items on the software platform for companies. Software companies must stay on top of the trends to stay relevant among their competition. Therefore, its no surprise that even Help Desk Software is making its way onto the beloved Apple products. Aeroprise and BMC have teamed up to [...]