Help Desk Software

Help desk software is a necessary improvement in customer support. Service that relies on direct phone contact is inefficient and unpleasant. Effort is wasted when call representatives must handle a multitude of questions without prior information, in a process repeated with each customer. Any information sought by caller support is done after the fact, through multiple spreadsheets and databases with a pen and paper. Perhaps another phone call has to be made to clarify certain information, and the customer is delayed even longer.

Alternatively, help desk software takes advantage of available customer information to give immediately personalized support. The design of help desk software makes for more efficient data centers that pull up relevant, organized customer information. Web-based help desk software with cloud computing can retrieve this information quickly from single locations. Regular errors brought up by frequent customer calls can be tracked more easily. These efficiency solutions reduce costs and the number of representatives required to manage the help desk.

Help desk software also brings in new tools and ways of support. Additional, web-based media can aid customers: email, video, graphics. Menial, software-based support, like software updates, is readily given. Online business portals allow for self-service, automatic updates, customer postings, comments, and even social networking connectivity.

Technorati Tags: Customer Support, Help Desk, Help Desk Software, Self-Help Portal

SysAid Technologies, a leading customer service and helpdesk support company, released a new iPhone helpdesk application.  IT professionals can manage their helpdesk on the go.  The application can be customized and automated for maximum efficiency.

Users can update, view, filter, or create new service requests.  The helpdesk application includes reports and analysis, SysAid chat, Remote Control, Asset Management, helpdesk, and IT Benchmark.

SysAid Helpdesk App for iPhone

The new SysAid IT Mobile application is easy to use and best of all it is free!  It is convenient for IT managers because they can control and access their helpdesk while away from their office or computer.  This allows users to be more efficient and organized.

“Our new mobile application provides IT Professionals with both flexibility and convenience,” said Israel Lifshitz, the founder and CEO of SysAid. “By enabling IT managers to monitor and control their helpdesk while away from their actual desk, without compromising the level of service, we are allowing IT managers to maximize their performance capabilities and increase their productivity.”

Currently, this helpdesk application is available for the iPhone, iPad, and the  iPod Touch.  It will be available for the Android and Blackberries by the end of 2010.  Download the application on iTunes or search for it on your phone under the name “SysAid Helpdesk App.”

Technorati Tags: helpdesk, iPhone Applications, IT Staff, SysAid

The iPhone and the iPad are the hot items on the software platform for companies. Software companies must stay on top of the trends to stay relevant among their competition. Therefore, its no surprise that even Help Desk Software is making its way onto the beloved Apple products.

Aeroprise and BMC have teamed up to launch an ITSM service that is iPhone compatible. Aeroprise is a mobile solutions provider, based in Mountain View, California. BMC is an ITSM application vendor, based in Texas.

The help desk is now available on the iPhone thanks to BMC Remedy and Aeroprise. With mobile access, users can view and modify trouble tickets and change approvals while working on an issue remotely. ITSM on the iPhone will help yield more timely service and happier customers. BMC Remedy users will also enjoy access to the BMC Remedy ITSM system anytime, anywhere.

BMC Remedy gives field technicians the ability to analyze data in real-time and gives executives the ability to manage service performance and approve of change orders remotely. The help desk software for the iPhone is designed to optimize productivity and efficiency.

BMC Remedy software will also give users the ability to download, modify, reassign and search incident change records from the iPhone platform. Another great benefit is that the ITSM software will be accessible on the iPad and iTouch as well. The BMC Aeroprise software for the iPhone deploys quickly with mobile features like always on, two-way alerts, end-user personalization, smart menus, ticket conflict resolution, attachments and signature capture.

Technorati Tags: Aeroprise Software, BMC Remedy, BMC Remedy iPhone, BMC Software, iPad ITSM, iPad ITSM sodtware, iPhone Help Desk Software, iPhone ITSM, ITSM software, ITSM software iPhone