Siemens has announced an upgrade of its OpenScape Contact Center. The Version 8 (V8) release will be available to the public on May 18th with virtualization from the server and client directions. The V8 upgrade will also be compatible on any device with a USB port, including netbooks and smartphones. The new virtualized servers allow [...]
Zendesk, the on-demand help desk software maker, is raising their prices by over 300% for some plans. The help desk company sent the bad news to their customers via email recently which has left some with a bad taste in their mouths. Coincidentally, Zendesk reported crossing the 5k business customer mark right before their drastic [...]
Hunting down your IT guy and leaving electronic “paper trails†to get your computer fixed can be frustrating. But Numara Software has come up with a solution on their Numara Asset Management Platform (NAMP) to address PC Lifecycle Management (PCLM). Whether it’s managing multiple desktops and servers, installing operating systems, provide support for end-user desktop [...]
Parature, the on-demand Help Desk Software Vendor, now has a customer support tab on Facebook. Parature is joining Salesforce.com and other customer support services to tap into Facebook’s 400 million consumer base. Accel Partners, backed by Parature, launched the on-demand customer service product for Facebook pages today. Here’s a screenshot of the tab: Valuable customer [...]