LiveTime announced their plans to release a new IT Service Management (ITSM) platform that will be based entirely on HTML5 and Open Standards. LiveTime is a cloud ITIL service management and help desk software company. The company has been pushing for open standards in the enterprise for a while now.

LiveTime 7 will be Firefox, Google Chrome, Safari and IE 8+ compatible. All browsers that pass the Acid 3 test will also be supported. The new platform will provide users with a number of web-based applications that used to be exclusive to the desktop.

Thanks to HTML5, LiveTime users will be able to design interactive workflows, draw charts natively on the page, and drag and drop based request and change management. The new features provide users with an interactive service desk experience.

LiveTime 7 also provides users with the ability to deploy LiveTime on any server or cloud platform like Google apps and Amazon EC2. LiveTime 7′s ITIL Service Management platform is also scalable and can grow with your company.

Another interesting feature of LiveTime is that it’s based on open standards, which helps to lower delivery costs and improves customer satisfaction. Having an open standards platform also enhances interoperability and vendor neutrality. LiveTime 7 is available as a Software-as-a-Service or (SaaS) or on premise. The platform is available from any mobile device as well, for optimal utility.

LiveTime 7 also comes with out of the box enterprise integration with authentication, asset and inventory management, and event management. The new platform is set for a Q4 2010 release.  The company has already labeled the product as “the future of ITSM”.