Archive for April, 2010
LiveTime 7: The Future of ITSM
LiveTime announced their plans to release a new IT Service Management (ITSM) platform that will be based entirely on HTML5 and Open Standards. LiveTime is a cloud ITIL service management and help desk software company. The company has been pushing for open standards in the enterprise for a while now.
LiveTime 7 will be Firefox, Google Chrome, Safari and IE 8+ compatible. All browsers that pass the Acid 3 test will also be supported. The new platform will provide users with a number of web-based applications that used to be exclusive to the desktop.
Thanks to HTML5, LiveTime users will be able to design interactive workflows, draw charts natively on the page, and drag and drop based request and change management. The new features provide users with an interactive service desk experience.
LiveTime 7 also provides users with the ability to deploy LiveTime on any server or cloud platform like Google apps and Amazon EC2. LiveTime 7′s ITIL Service Management platform is also scalable and can grow with your company.
Another interesting feature of LiveTime is that it’s based on open standards, which helps to lower delivery costs and improves customer satisfaction. Having an open standards platform also enhances interoperability and vendor neutrality. LiveTime 7 is available as a Software-as-a-Service or (SaaS) or on premise. The platform is available from any mobile device as well, for optimal utility.
LiveTime 7 also comes with out of the box enterprise integration with authentication, asset and inventory management, and event management. The new platform is set for a Q4 2010 release. The company has already labeled the product as “the future of ITSM”.
No commentsService-now.com Exceeds Projected Annual Revenue in Q1
Service-now.com announced their record customer and revenue growth for the first quarter of 2010. Service-now.com is an IT Service Management SaaS and IT Service automation provider. The company revealed that after only three quarters of business, the company was able to increase revenue by 154%. In the last three months, Service-now.com was able to beat the annual revenue plan for the 2010 fiscal year. Is Service-now’s first quarter success a forecast for the upcoming year?
The dramatic success achieved by the company in Q1 was driven by a demand for modern IT service management and IT service automation. The Service-now model is focused on providing a practical SaaS and approach to automating the IT service process.
The CEO of Service-now, Fred Luddy, describes his product as a “modern, pragmatic and baggage-free ITSM tool.”
Other Service-now.com highlights for Q1 2010 include:
- Added new customers, including a dozen “Fortune 1000″ accounts
- Positive cash-flow for three years
- 100% subscription renewal rate
- Added to Wall Street Journal’s Next Big Thing List for the Top 50 Venture backed firms.
- Added to OnDemand Top 100 technology companies by AlwaysOn.
- 2010 Pink Elephant Innovation of the Year Award finalist
- New online data center in Australia
Service-now.com boasts 400 customers and 100,000 IT professional users who use their product to provide IT services for nearly five million end users worldwide. The SaaS is fast becoming the go-to ITSM for companies that want to optimize the efficiency of their IT services. For more information visit: http://www.service-now.com/.
No commentsMorse and iWave Team up for Service Desk Success
iWave Software and Morse launched a new “virtual” service desk for a leading worldwide bank. The goal of the new service desk is to optimize customer service and lower operational costs for the bank.
Morse, an IT services and technology company, teamed up with iWave to create a scalable, cost effective solution for the banking leader. iWave is a provider of Data Center Orchestration, Automation and Cloud Management Software. The bank turned to the automation specialists at Morse to optimize customer service and allow for seamless entry and routing from three service desks in three different locations. The bank also required the solution to be invisible to the bank’s network of customers.
Morse’s solution was to create a “virtual” service desk using IT process automation and iWave Software’s framework. Morse’s Marketing Director explains: “iWave was the clear solution and partnering choice, fitting seamlessly into our services methodology and maintained our vendor independence. The 30+ adapters and pre-built ITIL process accelerators gave our teams the flexibility to quickly meet the bank’s needs. This also helped ups with improved predictability of service engagement cost and time.”
Morse and iWave have improved the Bank’s customer service process through automation. The “virtual” service desk allows calls to be taken at each location with tickets created and routed to the appropriate locations without having customers hang up to dial the correct number. The mean-time-to-repair (MTTR)Â times have decreased as well as operational costs. The “virtual” service desk’s success is proof that IT automation is efficient as well as fiscally responsible.
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