Today, GroundWork Open Source and Zendesk teamed up to synchronize data between monitoring events and help desk tickets. The resulting product: Enterprise Quickstart + Zendesk Connector Appliance. GroundWork is a provider of commercial open source-Based IT Management and network monitoring solutions, and Zendesk is the help desk provider that boasts about pushing the boundaries of [...]
At the Service Desk & IT Show this month, Sitehelpdesk.com launched their newest help desk product: CTImonitor. CTImonitor is an integration module for computer telephony, and it dials out directly from applications and identifies incoming callers. The overarching goal is to make support departments more efficient by making the browser-based product as web-interface friendly as [...]