Zendesk prides itself on being a help desk company that pushes the boundaries of help-desk technology, and earlier this month they added new functionality to their platform with an email marketing integration from Contactology. North Carolina-based Contactology offers email marketing and online surveying technologies, and the integration with Zendesk’s on-demand product will allow users to [...]
Ever since FrontRange announced their shift from CRM software to IT service management software, we’ve been interested in what they’re releasing. Luckily for us, 2010 has started off well for the company, as FrontRange won a customer service award and launched the ninth version of FrontRange Discovery, a solution for finding and tracking all physical [...]