Matrix42, a company providing client lifecycle and IT service management, announced a survey study of theirs concluded that 80% of companies would be deploying user-self-help portals for software requests and/or IT services. The survey specifically asked participants whether their organization would allow end-users to begin Windows 7 migration themselves, through a self-help portal, and of [...]
Alloy Software, a company providing service and asset management solutions, is a young company that’s starting to make a big impact on the IT service desk market. This week it was announced that, for the second consecutive year, Alloy was named one of the fastest growing private companies in America by Inc. Magazine. Plenty of [...]