Israeli help desk vendor SysAid drew attention earlier this month when they announced a live chat integration for help desk software, and today they announced that their customer growth in 2009 was 43% compared to that of 2008. The deployments referenced include not just the company’s help desk solutions, but also their customer service support [...]
The slow economy has left many IT departments having to “make do†with help-desk software investments that are becoming antiquated. Luckily, there are companies like the Israel-based help-desk software vendor SysAid, which recently launched integrated IT help desk live chat. The latest version of their help desk platform, SysAid 6.5, will feature the live chat [...]