Even though this year’s Dreamforce wasn’t as well attended as Oracle’s OpenWorld conference, the conference’s energy level, and the scope of their guests (from San Francisco mayor Gavin Newsom to former Secretary of State Colin Powell)—can’t help but lend to the excitement people are feeling about the rise of on-demand services. And yesterday, two IT [...]
Today, social CRM provider BatchBlue announced an integration for their BatchBook product with Zendesk’s help desk platform. The integration targets small businesses, and the collaboration came from both vendors belonging to The Small Business Web association. The integration will allow BatchBook users to connect their contact database into Zendesk’s help desk ticket processing, which ultimately [...]
Truliant Federal Credit Union announced this week they’re had great success using KACE’s KBOX hardware as, well, software. Truliant has locations in four Southeastern states, and are using KBOX Systems Management Appliances—“help desks in a boxâ€â€”to perform mass software upgrades, keep track of inventory, and answer questions. About 500 end users are utilizing six different [...]
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