Web Help Desk announced its recent integration capabilities with Microsoft products. This new integration should be a benefit to both Web Help Desk and Microsoft users as it provides automated updates from Microsoft’s software database to the Web Help Desk Software. The simple integration between the two should help reduce the costs for many companies [...]
Help Desk staff often deal with a number of simple issues on a daily basis. Many of these problems can often be taken care of within minutes. However, many times it may take double or triple the amount of time to actually complete resolve the situation. A typical call from an employee to a help [...]