Help Desk Software

Web Help Desk has continued to be a leading provider of help desk software for a number of industries in the past few years. Prior to all the new technological innovations such as Cloud Computing or SaaS, Web Help Desk was providing companies with its award winning help desk software platform. Web Help Desk has continued to innovate to maintain its position on top of the help desk software industry as it has recently announced new versions of its existing help desk platform.

 

As customer service gains in importance in today’s business world, help desk software is becoming a more popular choice for many companies. With tools that can still provide effective monitoring of its agents, Web Help Desk Lite is similar to the full fledged version of its popular help desk software. The main difference is associated with the cost and convenience as Web Help Desk Lite is aimed towards companies who cannot afford a more advanced solution and don’t have the resources to dedicate towards deploying a more complex help desk platform.

 

Web Help Desk Lite will be offered as a SaaS product as well as an on-premise “lighter” version of its existing help desk software product. This should provide companies the ability to afford a solution that can meet their company needs. For more information on what Web Help Desk Lite has to offer, you can find a list of features here.

Technorati Tags: Help Desk Software, On Premise Help Desk, SaaS Help Desk, Web Based Help Desk

GWI Software announced the release of its newest product, c.Support Version 8.0, which is a powerful web-based help desk solution geared for help desks of all types and sizes.

c. Support 8.0 has a number of improvements and enhancements which should improve performance and allow support centers to be much more effective in what they do. GWI Software’s committment to improve the help desk community is evident in its devotion to developing the best and most advanced help desk solution possible. Its investment in developing its product shows its committment to the help desk industry.

c.Support 8.0′s improvements includes a new interface as well as a more responsive solution. GWI Software made its support able to handle much larger loads at a much faster speed. This should help help desk organizations that are swamped with requests and enable growing help desk organizations to grow within the same solution.

GWI Software’s many new features should provide help desk departments the tools necessary to accomplish their jobs efficiently and much more easily. For more information on the exciting new changes, you can read the full article here.

Technorati Tags: Help Desk Department, Help Desk Software, Service Desk