Help Desk Software

Numara Software has been a leader in IT Service Management solutions for a variety of different industries. Numara Software continues to add to its customer base as it announces the addition of thousands of educational organizations to its customer family. Despite the economic downturn, Numara Software is doing better than ever, with a 20% increase in new customers for Numara Software.

Numara Software is pleased with the success they have had among educational institutions and will expand on this by continuing to improve its tool and resources. Their goal is to be able to create a learning environment for the campus where customers do not have to focus on IT related issues. A number of prominent educational institutions have chosen Numara Software. Some of these names include Yale Law School, Wake Forest Business School, and Duquesne University.

With thousands of customers worldwide and a rapidly expanding customer base, the future for Numara Software looks extremely bright. For more information on Numara Software, you can read the full article found here.

Technorati Tags: Customer Support, Help Desk, IT Asset Management

Metsec, the largest cold roll steel-forming company in the UK, settled on Numara Software to provide its much need Service Desk Solution to upgrade Metsec’s existing help desk solution. Metsec has long been planning on upgrading its service management capabilities and will now push forward with Numara aiding in establishing their new upgraded service desk system.

Metsec spent a lot of time wading through the various different options that were presented before them. In the end, Metsec was looking for something simple and easily managed and learned. Numara Software best fit these criteria which is why Metsec decided upon Numara Software to provide its IT Service Desk support. The implementation of Numara Software should help Metsec fix its preexisting service desk issues.

For more information about this, you can read the full article found here.

Technorati Tags: Help Desk, IT Support, Service Desk, Service Management

Beverage giant Pernod Ricard Pacific is known for its many famous brands all over the world such as Absolut Voda or Chivas Regal to name a few. With its evergrowing business, Pernod Ricard Pacific was looking for a way to efficiently streamline its help desk processes as well as automate many of its activities. As the number of help desk support tickets continued to increase, Pernod Ricard felt it was only appropriate to begin looking for a solution to improve its service desk capabilities.

Pernod Ricard settled on BMC Software IT Service Desk to help solve its help desk support problems. Prior to implementation of BMC Software, Pernod Ricard faced many issues associated with its ancient help desk system. Now, with BMC Service Desk, Pernod Ricard has improved its response times and simultaneously improved customer satisfaction. Also, new monitoring capabilities make it much easier for Pernod Ricard to track and monitor its services.

For more information on BMC Software’s IT Service Desk, you can read the full article found here.

 

Technorati Tags: BMC Software, Help Desk, Help Desk Support, IT Service Desk, Service Desk