Traditional IT Support sectors of the company were often known as IT Help Desk. However, some companies have chosen to rename their IT support sectors from Help Desks to Service Desk. The idea behind changing the name would be that the new name change would help promote a more service like attitude in these sectors [...]
NTRglobal provides companies with much needed help desk support for overwhelmed companies. NTRglobal has built a SaaS Solution that allows tech support personnel to remotely provide help desk support. Remote help desk suppot allows tech support engineers to have full control over the customer’s equipment and allows tech support to be in control of the [...]
Web Help Desk announced that Version 9 of its Help Desk Software solution will be available. The new version of Web Help Desk will provide a host of new features as well as a number of tools that should provide companies with a better user experience. The implementations of these new features are a result [...]
Resource Dynamics continues to improve its help desk offering as it announced the release of a new version of its help desk solution which should provider companies with better features to help improve customer service. Some features include a tele-support help desk which allows agents to track inquiries in addition to a number of powerful [...]
Alloy Software has long been a provider of IT service management solutions for the manufacturing industry as they provide solutions that match well with the industry. Alloy Software has been successful for its ability to provide quality solutions at a low cost for its customers. In doing so, it has been able to maintain its [...]
LogMeIn is a powerful software tool that allows someone to access a computer from anywhere on the globe. This software has allowed technicians and support professionals to provide quick and reliable support to customers that may need it. LogMeIn has recently anounced the release of a new tool which should benefit help desk and support [...]
As Help Desk providers continue to innovate and provide comprehensive help desk solutions for its customers, new features are constantly released by various help desk companies as they strive to provide the newest and most up to date features on the help desk market today. Recently, Vision Help Desk Solution, provided companies with a new [...]
DataSynapse announced that it will be working to integrate its service management solution to help provide support for VMware’s virtualization solutions. The integration of these two systems will help companies maintain their virtualized data centers, enabling companies to operate their IT infrastructures much more reliably and efficiently. DataSynapse FabricServer Software will be combined with VMware’s [...]