Micromain has released its Help Desk Solution which works to assist staff in help desk inquiries. This software will help your help desk staff perform various tasks quickly and efficiently. Some features this help desk tool supports are: email responses, telephone responses, and more. This Help Desk software tries to make handling help desk requests [...]
Halliwells selected Supportworks ITSM from Hornbill, a service management solution which was the best fit for its service desk. Supportworks plays a major role as Halliwells support desk provides service desk support to over 1000 employees. Hornbill’s ITSM solution was a match for Halliwells. In comparing Hornbill’s ITSM solution to other solutions, Halliwell chose Hornbill [...]
Business Service Management had long been considered the one aspect of business technology that has been lagging behind other business technology sectors. With the everchanging business landscape as well as the need for innovative Business Service Management Solutions, there has been a consensus that these needs have not been meant. However, with the release of [...]