The Co-operative Group has decide to deploy FrontRange’s IT Service Management Solution (ITSM). The implementation of this new software should allow the Co-operative Group to provide better customer service at a lower cost. Frontrange’s solution stood out over other features due to its integration of Frontrange Voice. This allows the company to use Frontrange for [...]
ITIL Knowledge is increasingly becoming a staple of help desk agents. As the need for help desk support increases, help desk agents are becoming better trained and more educated on their respective topics. This enables companies to become more efficient as a better trained staff provides users and customers with better and quicker service. The [...]
Help Desks have been recognized as the IT support for companies as they provide technical support on issues that range from very simple to very complex issues. However, with the recent advances in technology, the number of help desk requests have risen dramatically. Although many of these inquiries may be reasonable questions, there has been [...]
CareTech Solutions had long been a provider of IT products for the healthcare industry. With the need for hospitals to be more reliable and perform efficiently, CareTech recently announced it would try to help meet this need. CareTech recently announced the realease of its Service Desk Solution, which will provide help desk and IT support [...]
Numara, a leader provider of help desk and service desk solutions, has been awarded for its help desk solution. Contactcenterworld.com has announced that Numara Software was voted for the Best in Class Award as well as the Best New Product Award. With these awards, Numara Software continues to show its excellence in the help desk software [...]
SharePointHQ has announced the release of its new Help Desk Solution, SharePoint Help Desk solution. This help desk solution will allow business who currently use other Sharepoint products to also have a help desk application without having to search through other vendors for a product that matches. SharePointHQ Help Desk offers a fully integrated Help [...]
BMC Software continues to dominate the Help Desk / Service Desk market as it holds the top spot for the fifth consecutive year. This continued dominance can be attributed to their customer service as they value the input and questions of their customers. BMC Software will continue to look to grow and expand its dominance [...]
Introduction of ITIL processes has helped lower the amount of help desk calls received at Your Homes NewCastle, a Housing Group Company. Calls to its help desk have been reduced by one-third after the release of its new service desk. This has been mainly attributed to the fact that ITIL has helped decrease the calls [...]
LiveTime Software, a leading Service Management and Help Desk Software Solution provider, released its new ITIL Service Management Software Solution. This virtual solution runs on Java and supports a variety of platforms including Sun xVM and VMware Virtualization platforms. This improved solution has improved its performance as well as decreased the necessary hardware required to [...]
Berkshire has recently gained Connecting for Health accreditation meaning it will be able to now handle any help desk incidents directly rather than through the national service desk. With the high number of help desk requests Berkshire receives, it was necessary for Berkshire to receive accreditation in order to efficiently handle all the problems. This [...]