Customer support continues to be critical to a company’s success. With the huge workload help desk departments usually handle, it can often be extremely frustrating for companies to deal with many issues. However, inaction on inefficient support processes can cause lost customers and lost revenue. To better handle customer support and lower support costs, businesses [...]
Help Desk calls significantly drain a company’s resources by tying up employees while also simultaneously using company resources. With a huge influx of help desk calls, companies quickly become bogged down and service levels begin to suffer. When more complex calls come in, more resources need to be spent in order to resolve the problem. [...]
Past studies have tried to find out what help desks spend a majority of their time working on. With the huge number of calls help desk support departments receive, it may be surprising to find out what is the most common reason for the calls. With the wide range of sophisticated and technically complex tools [...]
Numara Software has been a leader in IT Service Management solutions for a variety of different industries. Numara Software continues to add to its customer base as it announces the addition of thousands of educational organizations to its customer family. Despite the economic downturn, Numara Software is doing better than ever, with a 20% increase in [...]
Metsec, the largest cold roll steel-forming company in the UK, settled on Numara Software to provide its much need Service Desk Solution to upgrade Metsec’s existing help desk solution. Metsec has long been planning on upgrading its service management capabilities and will now push forward with Numara aiding in establishing their new upgraded service desk [...]
Beverage giant Pernod Ricard Pacific is known for its many famous brands all over the world such as Absolut Voda or Chivas Regal to name a few. With its evergrowing business, Pernod Ricard Pacific was looking for a way to efficiently streamline its help desk processes as well as automate many of its activities. As [...]
IT Service Management serves an integral part in the role of businesses as it encompasses many other critical aspects such as service desk and service management. Digital Fuel has created a product that will help service desks maintain service levels and improve the level of support and oversight of organizational procedures. Digital Fuel intends to [...]
As companies turn to more technologically advanced infrastructures, the need for IT support is increasing. Companies are looking to expand their IT Support staff as more problems arise and more technical support is needed to fix many small issues and bugs that come up. It is reported that a majority of companies will maintain their [...]
Traditional IT Support sectors of the company were often known as IT Help Desk. However, some companies have chosen to rename their IT support sectors from Help Desks to Service Desk. The idea behind changing the name would be that the new name change would help promote a more service like attitude in these sectors [...]
NTRglobal provides companies with much needed help desk support for overwhelmed companies. NTRglobal has built a SaaS Solution that allows tech support personnel to remotely provide help desk support. Remote help desk suppot allows tech support engineers to have full control over the customer’s equipment and allows tech support to be in control of the [...]